Privacy Policy

Effective Date: January 1, 2025
Last Updated: January 1, 2025

1. Introduction
 Import Korea Hub ("the Company," "we," or "our") values your privacy and complies with applicable data protection laws, including the Personal Information Protection Act (PIPA), GDPR, and CCPA. This Privacy Policy explains how we collect, use, and safeguard personal information through our platform www.importkoreahub.com.

2. Information We Collect
 We collect and process personal and business information from buyers and suppliers to provide trade facilitation services.

  • Contact Information: Name, email address, company name, phone number, business address

  • Business Information: Company registration details, tax identification numbers, industry sector, and trade history

  • Trade Information: Product specifications, sourcing requirements, pricing inquiries, purchase orders, and shipping details

  • Financial Information: Payment details for service fees (processed securely through third-party payment gateways)

  • Technical Information: Browser type, IP address, and access logs for site operation, security, and analytics

3. Purpose of Data Collection
 We use the collected information solely for the following purposes:

  • Trade Facilitation: Connecting international buyers with verified Korean suppliers

  • Service Delivery: Providing market research, supplier verification, communication assistance, FTA consulting, and logistics coordination

  • Transaction Processing: Managing service payments, invoicing, and financial records

  • Legal and Regulatory Compliance: Meeting obligations under international trade laws, customs regulations, and data protection requirements

  • Platform Improvement: Enhancing user experience, service quality, and website functionality

  • Communication: Sending service updates, trade documentation, and responding to inquiries

We do not sell, rent, or use personal information for unrelated marketing purposes.

4. Data Sharing and Disclosure
 We do not sell or share personal information with third parties for advertising or marketing.
However, we may share limited data with trusted service providers and partners strictly for operational purposes, such as:

  • Verified Korean suppliers and international buyers (with mutual consent for trade facilitation)

  • Freight forwarders and logistics partners for shipping coordination

  • Customs brokers and trade compliance consultants for documentation services

  • Hosting providers and infrastructure services

  • Email and communication tools

  • Payment gateways for secure transaction processing

  • Quality inspection agencies for product verification services

Information may also be disclosed when required by law, customs authorities, or government agencies. With user consent, anonymized case studies or success stories may be featured on the platform for marketing purposes.

5. Data Retention
 We retain personal and business information only for as long as necessary to provide our services or meet legal obligations.
Trade records, sourcing requests, and supplier information are retained for a minimum period required by tax and customs laws (typically 5-7 years).
Users may request deletion of non-essential data, subject to legal retention requirements for financial and customs documentation.

6. Security Measures
 We apply industry-standard security practices to prevent unauthorized access, loss, or alteration of personal and business data.
Data is stored on secure servers protected by encryption (SSL/TLS), firewall systems, and access controls.
Financial information is processed through PCI-DSS compliant payment gateways and is not stored on our servers.
Access to confidential business information is restricted to authorized personnel only.

7. User Rights
 Under GDPR, CCPA, and other applicable laws, users have the following rights:

  • Access and receive a copy of their personal data

  • Request correction, deletion, or restriction of processing

  • Withdraw consent where applicable

  • Request data portability

  • Object to processing for direct marketing purposes

To exercise these rights, please contact us at:
Email: [email protected]
Please note that certain data related to completed transactions may need to be retained for legal, tax, and customs compliance purposes.

8. International Data Transfers
 As an international trade facilitation platform, personal information may be transferred between Korea and other countries where our users, suppliers, or service partners are located.
When personal information is transferred outside the Republic of Korea or the European Economic Area (EEA), we ensure appropriate safeguards (such as standard contractual clauses or adequacy decisions) are implemented to protect user data in accordance with GDPR and PIPA requirements.

9. Cookies and Tracking Technologies
 Our website uses cookies and similar technologies to enhance user experience, analyze site traffic, and improve functionality.
Essential cookies are necessary for site operation, while analytics cookies help us understand user behavior and optimize our services.
Users may manage cookie preferences through their browser settings, though disabling certain cookies may affect site functionality.

10. Third-Party Links and Services
 Our website may contain links to third-party platforms such as payment providers, freight forwarder websites, government trade portals, or supplier verification tools.
We are not responsible for the privacy practices of these external sites and recommend reviewing their respective privacy policies before sharing any information.

11. Business Information Confidentiality
 Trade secrets, pricing information, product specifications, and business strategies shared through our platform are treated as confidential business information.
We implement strict access controls and non-disclosure protocols to protect sensitive commercial data from unauthorized disclosure.
Employees and service providers with access to confidential information are bound by confidentiality agreements.

12. Children's Privacy
 ImportKoreaHub.com is a B2B platform intended for business professionals and companies only.
We do not knowingly collect personal information from individuals under the age of 18.
If we become aware that a minor has provided personal information, we will take steps to delete such information promptly.

13. Policy Updates
 This Privacy Policy may be revised periodically to reflect changes in our services, legal requirements, or industry best practices.
Updates will be posted on this page with the "Last Updated" date amended accordingly.
Significant changes will be communicated to registered users via email notification.

14. Data Protection Officer
 For privacy-related inquiries, complaints, or data protection concerns, users may contact our Data Protection Officer:
Email: [email protected]
Response time: We aim to respond to all privacy inquiries within 30 days.

15. Contact Information
 For general inquiries regarding this Privacy Policy, please contact us at:

Import Korea Hub
Operated by DevTeam Co., Ltd.
Email: [email protected]
Privacy Email: [email protected]
Address: 509-J492, 5F, 81, Convensia-daero, Yeonsu-gu, Incheon, Republic of Korea